Once your order is successfully submitted, our warehouse processes it the following business day. After that, it is picked, packed, and dispatched.

You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.

Please keep in mind that the standard delivery time of 14-21 business days are estimates and may vary due to factors such as distance, local holidays, and other external circumstances . While we always strive for timely delivery, we recognize that unforeseen events can occur. We appreciate your patience and understanding in such situations.

If you don't receive your order after the stated delivery timeframe of 21 days, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

If you have any questions about the status of your order, please don't hesitate to contact us. Alternatively, if you already have a tracking number, you can check the status via the Track order page

We provide complimentary standard shipping on all orders, ensuring affordability for you. Seeking an upgrade? our Premium Shipping option or FedEx delivery are offered for an extra fee. Want to switch things up? Just contact our customer service team, and they'll gladly help you choose your preferred shipping method.

If you haven't received your order, please don't hesitate to reach out to us. We're here to help! Here's what you can do:

1. Check Your Order Status: Start by checking the status of your order online. You may find tracking information or updates on the delivery status.

2. Contact Customer Support: If you're unable to track your order or if there are any concerns, contact our customer support team. They'll be happy to assist you and provide further information on your order's whereabouts.

3. Review Shipping Information: Double-check the shipping address you provided when placing your order. Sometimes, incorrect addresses can lead to delivery issues.

4. Check with the Carrier: If your order was shipped with a tracking number, you can also contact the carrier directly to inquire about the status of your delivery.

5. Resolve the Issue: If it appears that your order is lost or delayed, our customer support team will work with you to resolve the issue promptly. We may offer to resend the order, provide a refund, or take other necessary steps to ensure your satisfaction.

Rest assured, we're committed to ensuring that you receive your order in a timely manner and will do everything we can to assist you if any issues arise. Please don't hesitate to reach out to us for support.

If you've received your order and for some reason you wish to return it, please follow these steps:

1. Review our Return Policy: Take a moment to familiarize yourself with our return policy, including any conditions or timeframes for returns.

2. Contact Customer Support: Reach out to our customer support team to initiate the return process. They will provide you with further instructions and assist you with any questions or concerns you may have.

3. Prepare the Item for Return: Ensure that the item is in its original condition, including any packaging or tags. Take care to package it securely to prevent damage during transit.

4. Ship the Item Back: Follow the instructions provided by our customer support team to return the item to us. You may be responsible for covering the cost of return shipping, depending on our return policy.

5. Await Confirmation and Refund: Once we receive the returned item and verify its condition, we will process your refund according to our return policy. This may include issuing a refund to your original payment method or providing store credit.

If you have any questions or need further assistance with the return process, please don't hesitate to reach out to our customer support team. We're here to help!

The United States has a de minimis threshold for imports, which determines the maximum value of goods that can be imported duty-free. For most goods imported by individuals, the de minimis threshold is set at $800 USD.

This means that if the total declared value of your imported goods is $800 USD or less, you generally won't have to pay customs duties or import taxes.

We're able to offer competitive prices for several reasons:

Direct-to-Consumer Model: By operating primarily online and cutting out the costs associated with maintaining physical retail locations, we can pass on the savings to our customers.

Efficient Supply Chain: We work closely with our suppliers and manufacturers to streamline our supply chain, reducing unnecessary costs and ensuring efficiency in production and distribution.

Volume Purchasing: Through bulk purchasing and strategic partnerships, we're able to negotiate favorable prices with our suppliers, allowing us to secure competitive pricing on materials and components.

Low Overhead Costs: With minimal overhead costs compared to traditional brick-and-mortar retailers, such as rent, utilities, and staffing, we can allocate resources more efficiently and keep our prices affordable.

Focus on Value: We prioritize providing value to our customers by offering high-quality products at affordable prices. Our goal is to make luxury and stylish jewelry accessible to everyone without compromising on quality.

Overall, our commitment to efficiency, value, and customer satisfaction allows us to maintain competitive prices while delivering exceptional products and service to our customers.

To be added to our mailing list and enjoy exclusive benefits, simply sign up on our website or provide your email address at checkout. Here are some of the benefits you'll receive as a subscriber:

1. Coupons and Discounts: As a member of our mailing list, you'll receive exclusive coupons and discounts reserved for subscribers only. Enjoy special savings on your favorite products and collections, available only to our loyal subscribers.

2. Early Access to New Arrivals: Be the first to know about our latest arrivals and product launches. Subscribers get early access to new collections, giving you the opportunity to shop the hottest trends before anyone else.

3. Exclusive Offers and Promotions: From time to time, we run special promotions and offers exclusively for our mailing list subscribers. Whether it's a limited-time sale, free shipping offer, or special gift with purchase, you'll be the first to hear about it and take advantage of these exciting deals.

4. Personalized Recommendations: Receive personalized product recommendations based on your preferences and purchase history. Discover new favorites tailored to your unique style and interests.

5. Stay Informed: Stay informed about upcoming events, sales, and promotions happening at our store. Get insider access to behind-the-scenes content, styling tips, and more.

Join our mailing list today to unlock these exclusive benefits and elevate your shopping experience with us!

Yes, our jewelry is hypoallergenic. We understand the importance of providing jewelry that is safe and comfortable for all customers to wear. That's why we carefully select materials and adhere to strict quality standards to ensure that our jewelry is hypoallergenic and suitable for sensitive skin. You can enjoy wearing our jewelry with confidence, knowing that it's designed to be gentle on your skin and minimize the risk of allergic reactions.

As an online-based retailer, we operate exclusively through our website to provide a convenient and accessible shopping experience for our customers. This allows us to offer a wide selection of products, streamline the ordering process, and reach customers globally. Additionally, by operating online, we can minimize overhead costs, allowing us to offer competitive pricing and better value to our customers. While we may not have a brick-and-mortar store, we strive to provide excellent customer service and support through our online platform. If you have any questions or need assistance with your order, please don't hesitate to reach out to our customer support team, who will be happy to assist you.